202 W Center St, Lexington, North Carolina, 27292
While many patients appreciate the clinical care and friendly doctors, the practice faces significant criticism regarding its administrative operations. Common complaints include difficulty reaching the office by phone, unexpected billing charges, and long wait times. The transition to a larger chain model seems to have impacted the personalized service that long-term patients once valued.
Ask for a full breakdown of all potential charges before starting your exam to avoid surprise fees.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the chain model is frustrating
Billing transparency is lacking
Great clinical care, poor customer service