Trinity Health IHA Medical Group, Primary Care - Milan
870 E Arkona Rd, Suite 100, Milan, Michigan, 48160
The feedback for this clinic is deeply polarized. Many patients love their specific doctors, citing great bedside manner and thorough care. However, a loud chorus of voices complains about administrative incompetence, rude front desk staff, and difficulty getting prescription refills or referrals. It seems like a place where the medical care is solid, but the office management is a major pain point.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for communication instead of calling, as phone lines are notoriously difficult.
✓ What Works Well
- Knowledgeable doctors
- Same-day appointments available
- Convenient lab on-site
✗ Areas to Improve
- Rude front desk staff
- Poor communication/follow-up
- Long hold times
- Why is it so hard to get a call back?
- Are they accepting new patients?
Great doctors, terrible office
Incompetent front desk
Solid medical care
- Category Health & Medical
- City Milan
- State Michigan
- Postcode 48160
- Country United States
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