230 Main St, 2nd Fl, Agawam, Massachusetts, 01001
This medical group faces significant criticism regarding administrative efficiency, particularly regarding appointment scheduling and phone wait times. While many patients praise the individual providers and nurses, the overall system is described as frustrating and disorganized. Patients often feel like 'just a number' in a corporate system.
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Use the patient portal for communication if phone wait times are excessive.
✓ What Works Well
✗ Areas to Improve
The DMV of healthcare.
Providers are great, admin is terrible.
I've been on hold for an hour.