Trinity Health of New England Medical Group
305 Bicentennial Hwy, 2nd Fl, Springfield, Massachusetts, 01118
This medical group receives mixed reviews. While some patients have positive experiences with specific providers and nurses, there are widespread complaints about administrative inefficiency, long wait times, and poor communication. The system is often described as corporate and impersonal, leading to frustration for many patients.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for communication if phone wait times are excessive.
✓ What Works Well
- Some excellent individual providers
- Helpful nursing staff
✗ Areas to Improve
- Administrative inefficiency
- Long wait times
- Poor communication
- Why can't I get an appointment?
- How do I reach a human?
The system is impossible.
Providers are great, admin is terrible.
I've been on hold for an hour.
- Category Health & Medical
- City Springfield
- State Massachusetts
- Postcode 01118
- Country United States
readers daily.