4600 Investment Dr, Suite 300, Troy, Michigan, 48098
Troy Internal Medicine is a large practice with a mix of highly regarded doctors and significant administrative challenges. Patients frequently praise the clinical care, noting that doctors are thorough and compassionate. However, the front office and phone communication are major pain points, with long hold times and reports of rude staff. The practice is often described as feeling more like a corporation than a patient-centered office.
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Use the patient portal for non-urgent communication to avoid the long phone hold times.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff is atrocious.
I love my doctor, but I hate calling the office.
The clinical care is top-notch, but the admin side is a mess.