tru Primary & Urgent Care (truHealthNow) - Dulles
22000 Dulles Retail Plaza, Suite 132, Sterling, Virginia, 20166
This practice is highly valued by long-term patients who appreciate the compassionate and thorough care provided by Dr. Cleveland and his team. Many patients feel like family and trust the providers deeply. However, there is a significant divide in experiences, with recent reviews highlighting severe issues with billing, administrative incompetence, and poor communication from the front desk.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Compassionate and thorough medical care
- Long-term patient relationships
- Convenient location
✗ Areas to Improve
- Severe billing and insurance issues
- Unresponsive or rude front desk staff
- Inconsistent communication
- Why am I being charged for a preventive visit?
- How do I reach the billing department?
Dr. Cleveland is a blessing.
The billing department is a nightmare.
Front desk behavior is driving patients away.
- Category Health & Medical
- City Sterling
- State Virginia
- Postcode 20166
- Country United States
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