TruAssure Insurance Company
111 Shuman Blvd, Naperville, Illinois, 60563
Customers are deeply frustrated with this company, frequently citing denied claims, poor communication, and a dysfunctional website. Many feel the insurance is a scam, noting that routine cleanings are often denied or only partially covered despite policy promises. Billing issues, such as double charges and failure to issue refunds, are common complaints. Customer service is widely described as unprofessional, with long hold times and unhelpful agents. Overall, users feel they would have been better off saving their premiums and paying for dental work out of pocket.
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✓ What Works Well
- Some users report friendly individual staff members
- Occasional positive experiences with specific agents
- Simple enrollment process for a few users
✗ Areas to Improve
- Frequent denial of routine claims
- Poor website functionality and account access
- Unprofessional and unresponsive customer service
- Why are my routine cleanings being denied?
- How do I get a refund for overpaid premiums?
- Why is the website constantly giving errors?
Claims process feels like a scam
Customer service is unhelpful and hard to reach
Website is nearly impossible to use
- Category Financial Services
- City Naperville
- State Illinois
- Postcode 60563
- Country United States
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