True North Neurology
Health & Medical · Neurology

True North Neurology

6080 Jericho Tpke, Commack, New York, 11725

Google Maps Updated: 13 May 2026
Authenticity Score: 68/100
About

Patients generally love the doctors here, citing them as compassionate and highly skilled. However, the office staff and administrative processes are a major pain point. Many reviews mention being hung up on, long wait times for callbacks, and billing confusion. It is a classic case of great clinical care hampered by poor front-office execution.

Review Summary
20
Most Relevant
15
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 75
Performance Scores
Medical Expertise 85/100
Admin Efficiency 35/100
Pro Tip

If you need a prescription refill, call well in advance as the office is notoriously slow with administrative tasks.

Excellent doctor-patient rapport
High administrative friction
Pros & Cons

✓ What Works Well

  • Doctors are attentive and listen well
  • High-quality clinical care
  • Clean and modern office environment

✗ Areas to Improve

  • Extremely difficult to reach by phone
  • Rude or dismissive front desk staff
  • Persistent issues with medical records and billing
Frequently Asked Questions
  • Why is it so hard to get a prescription refill?
  • How can I get my medical records transferred?
User Feedback

The doctors are top-tier, but the staff makes you want to leave.

Great bedside manner, but the admin side is a disaster.

Expect to be put on hold for a long time.

Location Details
Street: 6080 Jericho Tpke
Neighborhood: Commack
City: Commack
State: New York
Postcode: 11725
Country: United States
Location
6080 Jericho Tpke, Commack, NY 11725
Quick Info
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