312 2nd Ave, Sterling, Illinois, 61081
True Smiles is generally well-regarded for its friendly staff and patient-centered care. Many patients appreciate the gentle approach and the office's ability to handle emergencies. However, there are recurring complaints about billing transparency, upselling of services, and occasional unprofessionalism from the front desk. Some patients feel the office is more focused on revenue than patient needs.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always ask for a detailed, written estimate of all costs before agreeing to any treatment.
✓ What Works Well
✗ Areas to Improve
Dr. Le is very professional and kind.
The billing department is a mess.
Great for patients with dental anxiety.