7677 Dr Phillips Blvd, Orlando, Florida, 32819
Customers are deeply divided regarding this branch. Many long-term clients report feeling disrespected and ignored, citing poor management and rude staff. Conversely, a smaller group of customers praises specific employees for being helpful and professional. The overall sentiment is heavily impacted by inconsistent service quality and perceived incompetence in handling basic banking tasks. The drive-thru layout is also a frequent point of frustration for locals.
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Avoid the drive-thru if you have a larger vehicle due to the narrow, poorly designed curbing.
✓ What Works Well
✗ Areas to Improve
Management needs a total overhaul
Staff often prioritize personal chats over customers
Drive-thru curbing causes vehicle damage