TSAOG Orthopaedics - Brooks City Base
3327 Research Plaza, Suite 215, San Antonio, Texas, 78235
Patients generally have a very positive experience with the doctors and PAs at this clinic, often praising their knowledge, professionalism, and bedside manner. The medical care is frequently described as top-notch. However, there are recurring complaints about the billing department and administrative staff, with some patients reporting double billing or poor customer service. It is a clinic where the medical care is excellent, but the administrative side can be a source of frustration.
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If you have billing issues, keep detailed records and try to speak with a manager directly.
✓ What Works Well
- Highly knowledgeable and professional doctors
- Effective treatment plans
- Clean and well-maintained facility
✗ Areas to Improve
- Billing and administrative errors
- Poor customer service from billing staff
- Long wait times for appointments
- Why am I being billed for this?
- How do I resolve billing errors?
- Are the doctors accepting new patients?
The doctors are amazing, but the billing department is a nightmare.
Great medical care, but the administrative side needs work.
I feel confident in the care I receive here.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78235
- Country United States
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