Tunnell Insurance Agency Inc: Allstate Insurance
11018 SW Hwy, Palos Hills, Illinois, 60465
Customers generally praise the agency for knowledgeable and helpful staff, particularly Paul Odrowski, who is frequently cited for his thorough explanations and ability to secure better rates. Many clients appreciate the professional, patient, and welcoming atmosphere. However, some recent reviews highlight a decline in service quality following ownership changes, with complaints about poor communication, lack of accountability, and administrative errors. While long-term clients often feel valued, newer experiences suggest inconsistency in service standards.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for specific agents by name, as service quality varies significantly between staff members.
✓ What Works Well
- Knowledgeable and patient agents
- Effective at finding better rates
- Professional and welcoming office environment
✗ Areas to Improve
- Inconsistent communication
- Administrative errors and refund delays
- Recent decline in service quality
- Can you help me bundle my home and auto policies?
- Why did my premium increase?
- How do I file a claim?
Paul is spot on with his explanations.
The office feels like a family.
Recent service has been hit or miss.
- Category Professional Services
- City Palos Hills
- State Illinois
- Postcode 60465
- Country United States
readers daily.