11018 SW Hwy, Palos Hills, Illinois, 60465
Customers generally praise the agency for knowledgeable and helpful staff, particularly Paul Odrowski, who is frequently cited for his thorough explanations and ability to secure better rates. Many clients appreciate the professional, patient, and welcoming atmosphere. However, some recent reviews highlight a decline in service quality following ownership changes, with complaints about poor communication, lack of accountability, and administrative errors. While long-term clients often feel valued, newer experiences suggest inconsistency in service standards.
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Ask for specific agents by name, as service quality varies significantly between staff members.
✓ What Works Well
✗ Areas to Improve
Paul is spot on with his explanations.
The office feels like a family.
Recent service has been hit or miss.