U of I Community Credit Union - Five Points Branch
206 E University Ave, Urbana, Illinois, 61801
Members have a very positive view of the staff, often highlighting their professionalism, patience, and knowledge. Many feel well-supported in their financial goals. However, there are some complaints about administrative issues, such as overdraft fees and difficulty with certain account processes, which seem to have increased after a recent merger.
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The staff is very helpful with loans—don't hesitate to ask for guidance.
✓ What Works Well
- Friendly and knowledgeable staff
- Positive atmosphere
- Helpful with loans
✗ Areas to Improve
- Administrative issues
- Overdraft fee concerns
- Some service friction post-merger
- How do I open an account?
- Why was I charged this fee?
Staff is great, but the system can be frustrating.
Very helpful with loan applications.
Some members feel the service has declined.
- Category Financial Services
- City Urbana
- State Illinois
- Postcode 61801
- Country United States
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