100 Pilot Medical Dr, Suite 100, Birmingham, Alabama, 35235
Patients generally love the doctors here, especially Dr. Flanagan and Dr. Dey, who are described as kind and thorough. However, the administrative side—specifically the front desk and nurse communication—is a major pain point for many. If you can get past the scheduling and communication hurdles, the medical care is top-notch.
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Call the front desk directly if you need a refill, as portal messages can sometimes be missed.
✓ What Works Well
✗ Areas to Improve
Doctors are the G.O.A.T, but the office staff is a headache
Wait times are hit or miss
Great care once you get in