5851 Main St, Williamsville, New York, 14221
UBMD Neurology is plagued by severe administrative issues, including unresponsive staff, difficulty scheduling, and poor communication. While some doctors are praised for their expertise, the overall patient experience is marred by long wait times, billing errors, and a lack of empathy from the front office. Many patients feel their records are being held hostage.
If you need your records, be persistent and consider visiting in person if phone calls go unanswered.
✓ What Works Well
✗ Areas to Improve
The front desk is a circus.
They never return calls.
The doctors are good, but the office is a mess.