UCLA Health Toluca Lake Primary Care
4323 Riverside Dr, Burbank, California, 91505
This location is highly controversial. Many patients feel the facility is run-down, understaffed, and focused more on profit than patient care. There are frequent complaints about rude front desk staff, long wait times, and poor communication. While some patients have had positive experiences with specific doctors, the overall sentiment is one of frustration with the bureaucratic nature of the UCLA Health system.
We analyze 76 public reviews for UCLA Health Toluca Lake Primary Care using our data models and filter out spam to highlight only authentic feedback.
Research your specific doctor's reviews rather than the clinic's overall rating, as experiences vary wildly.
✓ What Works Well
- Some doctors are very thorough and kind
- Convenient location
- Online portal is useful
✗ Areas to Improve
- Facility is run-down and dirty
- Rude and unhelpful front desk staff
- Long wait times and poor communication
- Why is the facility so dirty?
- How do I get a response from my doctor?
- Is this location understaffed?
UCLA Health has become too bureaucratic.
The facility needs a major refresh.
Some doctors are great, but the system is broken.
- Category Health & Medical
- Neighborhood Toluca Lake
- City Burbank
- State California
- Postcode 91505
- Country United States
