UCSF Emergency Department
505 Parnassus Ave, San Francisco, California, 94143
This emergency department is extremely polarized. Many patients report long wait times, poor communication, and a feeling of being neglected or dismissed. Some even describe the experience as dangerous or dehumanizing. Conversely, a smaller group of patients praises the staff for their kindness and professionalism under extreme pressure. It is clear that the department is overwhelmed, and the patient experience is highly inconsistent.
We analyze 79 public reviews for UCSF Emergency Department using our data models and filter out spam to highlight only authentic feedback.
If you are not in a life-threatening situation, consider other options, as this ER is often severely overwhelmed.
✓ What Works Well
- Some staff are kind and professional
- High-level clinical expertise
- None significant
✗ Areas to Improve
- Extremely long wait times
- Poor communication and organization
- Feeling of being neglected or dismissed
- Why is the wait time so long?
- How can I get an update on my care?
- Is there a better ER nearby?
I felt like I was just a number.
The staff is overwhelmed and exhausted.
I would avoid this ER if possible.
- Category Health & Medical
- Neighborhood Parnassus Heights
- City San Francisco
- State California
- Postcode 94143
- Country United States
