245 Flemingsburg Rd, Morehead, Kentucky, 40351
Patients generally appreciate the medical expertise of the doctors and nurses, often citing life-saving care. However, the administrative side is a major pain point, with frequent complaints about long wait times, poor communication, and difficulty reaching staff. While the clinical care is often spot on, the front-end experience feels disorganized. Many feel the system is not user-friendly for working individuals.
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Use the main hospital line for records requests if the pavilion office is unresponsive.
✓ What Works Well
✗ Areas to Improve
Doctors are caring and thorough
Administrative staff needs better training
Pharmacy service is hit or miss