Ulta Beauty
Retail & Malls · Beauty Retail

Ulta Beauty

316 W Prien Lake Rd, Lake Charles, Louisiana, 70601

Google Maps Updated: 18 May 2026
Authenticity Score: 72/100
About

Ulta Beauty in Lake Charles is a mixed bag for shoppers. While many appreciate the wide variety of products and the convenience of the brow bar, others report significant issues with customer service and store cleanliness. Some customers feel ignored or rushed, while others have had great experiences with helpful staff. It is a busy location that seems to struggle with consistent service quality.

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We analyze 74 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 88/100
Crowd Management 55/100
Pro Tip

Check your receipt before leaving the store to ensure all items and free gifts are accounted for.

Benefit Brow Bar
In-store salon
Pros & Cons

✓ What Works Well

  • Wide variety of beauty brands
  • Convenient brow bar services
  • Helpful staff when available

✗ Areas to Improve

  • Inconsistent customer service
  • Store can be messy and hot
  • Long checkout lines
Frequently Asked Questions
  • Do you have this brand in stock?
  • Can I get a makeup application?
  • Why are the lines so long?
User Feedback

Great selection, but the store was way too hot.

Staff was very helpful with shade matching.

Checkout process is confusing.