Ulta Beauty
813 Sunland Park Dr, Ste B, El Paso, Texas, 79912
This Ulta location is polarizing. Customers either love the personalized help from specific staff members like Celeste or Grecia, or they find the service rude and the store unorganized. Stock issues and long wait times for online pickups are common complaints. It's a spot-on place for product advice if you find the right person, but don't expect a perfect retail experience.
We analyze 74 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Visit during weekday afternoons to avoid the crowds and get more one-on-one time with staff.
✓ What Works Well
- Knowledgeable staff
- Great product selection
- Helpful color matching
✗ Areas to Improve
- Rude customer service
- Frequent stock issues
- Poor online order management
- Do you offer military discounts?
- Can you help me find a foundation shade?
- Why is my online order not ready?
Ask for Grecia for the best help
Management needs to address staff attitudes
Great selection but hit-or-miss service
- Category Retail & Malls
- Neighborhood Sunland Park
- City El Paso
- State Texas
- Postcode 79912
- Country United States
