Retail & Malls · Beauty Retail
Ulta Beauty
5157 S Calle Santa Cruz, Tucson, Arizona, 85706
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Updated: 18 May 2026
Authenticity Score: 68/100
About
Reviews for this location are quite polarized. While some customers have great experiences with helpful staff and find everything they need, many others report rude service, long wait times, and issues with store management. There are also concerns about the cleanliness of testers and stock availability. It seems to be a hit-or-miss experience.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
80/100
Crowd Management
50/100
Pro Tip
Check online stock availability before heading to the store to avoid disappointment.
Wide product range
Salon services available
Pros & Cons
✓ What Works Well
- Wide selection of products
- Some very helpful staff members
- Convenient location
✗ Areas to Improve
- Rude and unprofessional staff
- Dirty testers
- Poor management of returns and gift cards
Frequently Asked Questions
- Do they have this item in stock?
- Can I return this without a receipt?
- Why is the service so slow?
User Feedback
Staff can be dismissive
Store layout is crowded
Management needs improvement
Quick Info
- Category Retail & Malls
- Neighborhood Tucson
- City Tucson
- State Arizona
- Postcode 85706
- Country United States
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