Ulta Beauty
999 E Interstate 30, Rockwall, Texas, 75087
This Ulta location is a mixed bag. Customers often praise the helpfulness of individual staff members like Crystal Gayle and Alejah, who provide great beauty advice. However, there is a recurring theme of poor management, cleanliness issues in the restrooms, and a lack of welcoming service. Many shoppers feel watched or followed, which creates an uncomfortable environment. While it's a convenient spot for beauty products, the service quality is inconsistent at best.
We analyze 75 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Check the salon reviews for specific stylists before booking, as the quality varies significantly.
✓ What Works Well
- Good selection of products
- Some very talented hair stylists
- Convenient online pickup
✗ Areas to Improve
- Dirty restrooms
- Unwelcoming or suspicious staff
- Poor management of appointments
- Is the salon open today?
- Why was my appointment canceled without notice?
- Do you have this specific perfume in stock?
Great hair services if you book the right person
Store environment feels unfriendly
Management needs to improve
- Category Retail & Malls
- Neighborhood Rockwall
- City Rockwall
- State Texas
- Postcode 75087
- Country United States
