Ulta Beauty
5473 Patrick Wy, Birmingham, Alabama, 35235
Ulta Beauty in Birmingham is generally well-regarded for its wide selection of products and helpful staff. Many customers find the store clean and well-stocked, with specific employees receiving high praise for their expertise. However, there are notable complaints about inconsistent customer service, with some shoppers feeling ignored or followed. While many have a great time, others have had frustrating experiences with returns and staff interactions.
We analyze 73 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you need specific help, ask for a manager or a highly-rated employee mentioned in recent reviews.
✓ What Works Well
- Wide variety of beauty products
- Helpful and knowledgeable staff
- Clean and organized store
✗ Areas to Improve
- Inconsistent customer service
- Issues with return policies
- Some reports of feeling followed
- Do they have a salon?
- What is the return policy?
- Are they helpful with product recommendations?
Maecy was incredibly helpful with skincare recommendations.
Felt followed around the store, which was uncomfortable.
Great selection, but the return process was a headache.
- Category Retail & Malls
- City Birmingham
- State Alabama
- Postcode 35235
- Country United States
