Ulta Beauty
822 Pavilion Pkwy, Monroe, Georgia, 30656
Customers generally love the salon services, specifically praising stylists like Casey, Brandon, and Margaret for their skill and kindness. However, the retail floor experience is hit-or-miss, with frequent complaints about staff being disengaged or rude in the makeup department. While many find the store clean and well-stocked, others feel frustrated by inconsistent pricing and poor customer service at the register. It seems like a spot-on place for a haircut, but the retail side needs a serious attitude check. Overall, it's a mixed bag depending on whether you're there for a service or just to shop.
We analyze 72 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Book your salon services with specific stylists like Brandon or Casey for a consistently great experience.
✓ What Works Well
- Highly skilled and friendly salon staff
- Clean and well-organized store layout
- Great variety of beauty products
✗ Areas to Improve
- Inconsistent customer service on the retail floor
- Reports of rude behavior from some cashiers
- Pricing transparency issues with appointments
- Do I need an appointment for a haircut?
- Why did the price of my service increase without notice?
- Is there someone available to help me find makeup?
Salon services are top-tier and worth the visit.
Retail staff often ignore customers to chat among themselves.
Management needs to address the rude attitude at the checkout.
- Category Personal Care
- City Monroe
- State Georgia
- Postcode 30656
- Country United States
