Ulta Beauty
1855 41st Ave, Suite E10, Capitola, California, 95010
Ulta Beauty in Capitola has a very mixed reputation. While some customers appreciate the wide selection of products and helpful staff like Heaven and Z, many others report significant issues with customer service, rude employees, and poor salon experiences. The store is often described as disorganized, and there are recurring complaints about the lack of urgency in helping customers. It is a convenient spot for products, but the service experience is highly variable.
We analyze 73 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Check the website for current prices and availability before visiting, as in-store service can be unpredictable.
✓ What Works Well
- Wide selection of beauty products
- Some very helpful and kind staff members
- Convenient location
✗ Areas to Improve
- Frequent reports of rude or unhelpful staff
- Disorganized store environment
- Inconsistent salon service quality
- Do they offer salon services?
- Is it easy to find help?
- Do they match online prices?
Heaven is truly heaven-sent; she went above and beyond.
The staff is often chatting among themselves instead of helping.
Hit or miss; depends on who you interact with.
- Category Personal Care
- Neighborhood Capitola
- City Capitola
- State California
- Postcode 95010
- Country United States
