Ulta Beauty
600 El Paseo de Saratoga, San Jose, California, 95130
This Ulta location has a mixed reputation. While many customers appreciate the wide selection and helpful individual staff members, there are frequent complaints about being followed or profiled by employees. Some shoppers feel uncomfortable and targeted, which detracts from the overall experience. It is a convenient spot for beauty needs, but the customer service consistency is a major point of contention.
We analyze 77 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you feel uncomfortable, don't hesitate to ask for a manager or shop online.
✓ What Works Well
- Wide product selection
- Helpful individual staff
- Clean store
✗ Areas to Improve
- Profiling/following customers
- Inconsistent service
- Poor salon experiences
- Do they offer salon services?
- Why do staff follow customers?
- Is the store well-stocked?
Great selection, but service is hit or miss.
Felt targeted and uncomfortable.
Some staff are very helpful.
- Category Retail & Malls
- City San Jose
- State California
- Postcode 95130
- Country United States
