Ulta Beauty
5145 Deerfield Blvd, Mason, Ohio, 45040
Ulta Beauty in Mason is a popular destination for beauty products, but it has a very mixed reputation regarding customer service. While many customers love the selection and the rewards program, there are frequent complaints about staff being unhelpful, rude, or even suspicious of customers. The salon services also receive mixed reviews, with some great experiences and some significant disappointments. It's a convenient spot, but the service can be a gamble.
We analyze 76 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you need help, look for the staff members who are actively assisting others, as they tend to be the most knowledgeable.
✓ What Works Well
- Wide product selection
- Good rewards program
- Convenient location
✗ Areas to Improve
- Inconsistent customer service
- Some staff perceived as rude
- Salon services can be hit-or-miss
- Is the staff helpful?
- Are the salon services good?
- Is it clean?
Julie and Jasmine are often praised.
The store is generally well-stocked.
Some customers feel followed or watched.
- Category Retail & Malls
- Neighborhood Mason
- City Mason
- State Ohio
- Postcode 45040
- Country United States
