Ulta Beauty
493 Arena Hub Plaza, Wilkes-Barre, Pennsylvania, 18702
Ulta Beauty in Wilkes-Barre Township offers a massive selection of products, but the customer experience is highly inconsistent. While some shoppers have had life-changing consultations with helpful staff, others report being ignored, feeling profiled, or dealing with rude service. The salon services are also hit-or-miss; some clients leave thrilled, while others have had their hair 'butchered' or experienced poor communication regarding appointments. It's a convenient one-stop shop, but don't expect a premium experience every time.
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Check the salon reviews for specific stylists before booking; don't just rely on the store's general reputation.
✓ What Works Well
- Huge selection of beauty brands
- Some staff are incredibly helpful and knowledgeable
- Clean and well-lit store
✗ Areas to Improve
- Inconsistent customer service
- Salon results vary significantly by stylist
- Reports of feeling ignored or profiled
- Can I return an item without a receipt?
- How do I fix a bad haircut from here?
- Are the salon prices worth it?
Great for browsing, but be careful with salon bookings.
Some employees are amazing, others seem like they don't want to be there.
The store is huge, but the service can be hit-or-miss.
- Category Retail & Malls
- Neighborhood Wilkes-Barre Township
- City Wilkes-Barre
- State Pennsylvania
- Postcode 18702
- Country United States
