Ulta Beauty
333 N Marketplace Blvd, Ste A, Lansing, Michigan, 48917
Customers are split right down the middle. Many rave about specific stylists like Seth and Aliyah, calling them life-savers for hair transformations and makeup tips. However, a loud group of folks feels the service is hit-or-miss, citing rude staff, long waits, and some truly awful experiences with salon management. It feels like a gamble—you either get a top-tier pro or a total headache. The salon side seems to carry the reputation, while the retail floor struggles with basic customer service.
We analyze 77 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Book your salon appointment with specific, highly-rated stylists like Seth or Aliyah rather than taking a walk-in slot.
✓ What Works Well
- Talented stylists like Seth and Aliyah
- Great hair transformations and extensions
- Helpful makeup advice
✗ Areas to Improve
- Unprofessional management and appointment handling
- Rude or dismissive floor staff
- Inconsistent salon quality
- Can I get a refund for a bad haircut?
- Why was my appointment canceled last minute?
- Are the products sold here authentic?
Some stylists are absolute magic workers.
Management needs to step up on customer care.
The retail floor experience is often lacking.
- Category Personal Care
- Neighborhood Lansing
- City Lansing
- State Michigan
- Postcode 48917
- Country United States
