Ulta Beauty
3541 28th St SE, Grand Rapids, Michigan, 49512
This Ulta location is a mixed bag. Many customers love the wide selection of products and the helpfulness of specific staff members, especially in the salon. However, there are serious concerns regarding customer service, racial profiling, and inconsistent salon quality. It is a place where you might find your favorite product but could also face a frustrating shopping experience.
We analyze 79 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Check reviews for specific stylists before booking a salon service here.
✓ What Works Well
- Wide selection of beauty products
- Some very helpful and kind staff
- Convenient location
✗ Areas to Improve
- Reports of poor customer service
- Serious concerns about racial profiling
- Inconsistent salon service quality
- Do they offer makeup services?
- Is the salon reliable for hair color?
- How do I return an online order?
Jordan is a great stylist.
Staff can be dismissive.
Great for product variety.
- Category Personal Care
- Neighborhood Grand Rapids
- City Grand Rapids
- State Michigan
- Postcode 49512
- Country United States
