Ulta Beauty
120 Market Pl Blvd, #5, Rochester, New Hampshire, 03867
Ulta Beauty in Rochester has a very polarized reputation. Many customers love the wide selection of products and the helpfulness of specific staff members like Matt, Cassie, and Lynn. However, there are frequent and serious complaints about feeling stalked or harassed by staff, poor management, and inconsistent customer service. While some find it a great place for beauty needs, others feel uncomfortable and unwelcome.
We analyze 71 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you prefer to browse without being approached, let the staff know politely.
✓ What Works Well
- Wide selection of products
- Helpful and knowledgeable staff
- Clean and organized store
✗ Areas to Improve
- Feeling stalked or harassed
- Poor management
- Inconsistent customer service
- Is it clean?
- Are they helpful?
- Do they have a salon?
Matt is a gem
Staff can be overbearing
Management needs improvement
- Category Retail & Malls
- Neighborhood Rochester
- City Rochester
- State New Hampshire
- Postcode 03867
- Country United States
