Ultimate Massage Spa
14325 LaGrange Rd, Unit B, Orland Park, Illinois, 60462
This spa has a very mixed reputation. While many clients swear by specific therapists like Marco for pain relief, others have reported significant issues with customer service, appointment management, and the quality of the massage itself. The business seems to struggle with consistency, leading to a polarized experience where some find it a sanctuary and others find it frustrating.
We analyze 80 public reviews for Ultimate Massage Spa using our data models and filter out spam to highlight only authentic feedback.
If you have a specific pain point, book a deep tissue session with a recommended therapist rather than a general massage.
✓ What Works Well
- Excellent deep tissue work by specific therapists
- Relaxing atmosphere
- Good value for money when service is good
✗ Areas to Improve
- Inconsistent customer service
- Difficulty with gift card policies
- Some reports of rushed or poor-quality massages
- Do they honor expired gift cards?
- Is it easy to book a couples massage?
- Are the therapists professional?
Marco is a lifesaver for back pain.
Front desk can be dismissive.
Some sessions felt more like a light rub than a therapeutic massage.
- Category Personal Care
- City Orland Park
- State Illinois
- Postcode 60462
- Country United States
