UNC Family Medicine at Wakefield
11200 Gov Manly Way, Suite 205, Raleigh, North Carolina, 27614
Patients are deeply frustrated with the administrative staff and phone system, often citing long wait times and rude interactions. While many appreciate the clinical expertise of the doctors and nurses, the front desk experience is a major pain point. Several reviews mention difficulty scheduling appointments and poor follow-up on referrals or prescriptions. Overall, the clinical care is often overshadowed by the poor service at the reception desk.
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Use the online patient portal for messaging instead of calling, as phone lines are frequently overwhelmed.
✓ What Works Well
- Knowledgeable doctors
- Professional nursing staff
- Convenient location
✗ Areas to Improve
- Rude front desk staff
- Poor phone communication
- Difficulty scheduling appointments
- Why is it so hard to reach someone on the phone?
- Are there any doctors currently accepting new patients?
Front desk needs a serious attitude adjustment.
Doctors are great, but the system is broken.
Billing department is a nightmare.
- Category Health & Medical
- City Raleigh
- State North Carolina
- Postcode 27614
- Country United States
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