Automobile · Independent Repair Shop

Undercover Auto & Performance

299 Fort Dix Rd, Pemberton Township, New Jersey, 08068

Google Maps Updated: 18 May 2026
Authenticity Score: 72/100
About

Customers generally view this shop as a reliable, affordable 'mom and pop' style mechanic. Many praise the owner, Jerry, for his honesty and willingness to help, often noting that he saves them money compared to larger shops. However, there are recurring complaints about communication, long wait times, and occasional mechanical errors. It is a place where you get a good deal, but you might need to be patient and stay on top of your vehicle's status.

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We analyze 69 public reviews for Undercover Auto & Performance using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 70/100
Transparency 60/100
Pro Tip

Follow up in person if you don't hear back, as phone communication can be inconsistent.

Budget Friendly
Inconsistent Communication
Pros & Cons

✓ What Works Well

  • Very competitive and affordable pricing
  • Honest and down-to-earth owner
  • Quick turnaround for some repairs

✗ Areas to Improve

  • Poor communication and difficulty reaching staff
  • Long wait times and scheduling issues
  • Occasional reports of incomplete or sloppy work
Frequently Asked Questions
  • Why is it so hard to get a status update on my car?
  • Are they open during the hours posted on the sign?
  • Can I trust them with complex performance work?
User Feedback

Great for budget-conscious repairs.

Expect a more casual, less corporate experience.

Communication is the biggest area for improvement.

Quick Info