Public Infrastructure · Unemployment Office

Unemployment Insurance Office

438 Summit Ave, # 16, Jersey City, New Jersey, 07306

Google Maps Updated: 14 May 2026
Authenticity Score: 95/100
About

The feedback for this office is overwhelmingly negative. Users report extreme difficulty reaching anyone by phone, long wait times, and rude or incompetent staff. While a few individuals mention positive experiences with specific employees, the general consensus is one of frustration and helplessness regarding unemployment claims.

Our Review Process
20
Most Relevant
15
Newest
17
Highest
20
Lowest

We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Ease 10/100
Staff Conduct 20/100
Pro Tip

Avoid calling; try to book an in-person appointment online if possible, as phone lines are consistently at capacity.

High Wait Times
Poor Phone Accessibility
Pros & Cons

✓ What Works Well

  • Occasional helpful staff member
  • In-person appointments can be effective

✗ Areas to Improve

  • Impossible to reach by phone
  • Rude and dismissive staff
  • Inefficient and slow processing
Frequently Asked Questions
  • Why can't I reach anyone by phone?
  • How do I fix my claim error?
User Feedback

Worst phone system ever.

Staff is rude and unhelpful.

Been waiting months for payment.

Location Details
Street: 438 Summit Ave, # 16
Neighborhood: Journal Square
City: Jersey City
State: New Jersey
Postcode: 07306
Country: United States
Location
438 Summit Ave # 16, Jersey City, NJ 07306
Quick Info
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