Union Street Dental, PLC
130 Union St, UNIT 1, Bennington, Vermont, 05201
Patients generally appreciate the clinical skill and calm demeanor of the dentists, particularly Dr. Lamb and Dr. Fathi. However, there is a recurring frustration regarding administrative errors, billing transparency, and inconsistent staff professionalism. While many find the care top-notch, others have reported feeling rushed or poorly treated by support staff. It is a mixed bag where the clinical quality often outshines the office management.
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Always request a written cost estimate before starting any procedure to avoid surprise billing.
✓ What Works Well
- Calm and skilled dentists
- Quick appointment availability
- Effective procedures
✗ Areas to Improve
- Billing and insurance confusion
- Rude or unhelpful front desk staff
- Inconsistent communication
- Do you accept my insurance?
- Why was I charged for an unrequested service?
- Can I get a clear cost estimate?
Dentists are spot on with their techniques.
Front desk needs a serious attitude adjustment.
Great clinical care but the admin side is a mess.
- Category Health & Medical
- City Bennington
- State Vermont
- Postcode 05201
- Country United States
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