United States Postal Service
Public Infrastructure · Post Office

United States Postal Service

236 Concord Exchange N, South Saint Paul, Minnesota, 55075

Google Maps Updated: 20 May 2026
Authenticity Score: 92/100
About

This post office faces significant criticism regarding customer service and mail delivery reliability. Many users report long wait times, rude staff, and missing packages. While a small group of customers has had positive experiences with specific employees, the overall sentiment is quite negative. Frequent complaints about phone calls going unanswered and poor communication make this a frustrating experience for many residents.

Our Review Process
20
Most Relevant
19
Newest
11
Highest rating
20
Lowest rating

We analyze 70 public reviews for United States Postal Service using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Process Ease 30/100
Staff Conduct 25/100
Pro Tip

If you have a complex issue, try visiting a different branch if possible to save yourself the headache.

Wait times: Long
Reliability: Low
Pros & Cons

✓ What Works Well

  • Some helpful staff members
  • Convenient outdoor mailbox
  • Historic building

✗ Areas to Improve

  • Rude customer service
  • Missing packages
  • Long phone wait times
Frequently Asked Questions
  • Why is my mail not being delivered?
  • How do I file a complaint?
  • Why don't they answer the phone?
User Feedback

Service is hit or miss

Avoid if possible

Staff needs training

Quick Info