Health & Medical · General Dentistry

Universal Dental

2076 Lascassas Pike, Murfreesboro, Tennessee, 37130

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

Universal Dental has a highly polarized reputation. Some patients praise Dr. Jack for his compassion and efficiency, especially with VA referrals. However, a significant number of reviews highlight serious concerns regarding professionalism, billing accuracy, and the quality of dental work. Communication is a major pain point, with many patients struggling to reach the office.

Our Review Process
20
Most Relevant
19
Newest
20
Highest
20
Lowest

We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 50/100
Admin Efficiency 30/100
Pro Tip

Verify your insurance status directly with your provider before your visit.

VA friendly
Communication challenges
Pros & Cons

✓ What Works Well

  • Compassionate care for some
  • Efficient for VA referrals
  • Affordable options

✗ Areas to Improve

  • Poor communication and phone responsiveness
  • Questionable billing practices
  • Inconsistent quality of work
Frequently Asked Questions
  • Why can't I reach anyone by phone?
  • Are these procedures necessary?
User Feedback

Dr. Jack is very kind.

I had a terrible experience with the billing department.

Hard to get an appointment.

Location Details
Street: 2076 Lascassas Pike
Neighborhood: Murfreesboro
City: Murfreesboro
State: Tennessee
Postcode: 37130
Country: United States
Location
2076 Lascassas Pike, Murfreesboro, TN 37130
Quick Info
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