408 Coshocton Ave, Suite A, Mt Vernon, Ohio, 43050
Universal Dermatology & Vein Care is often commended for its knowledgeable providers and effective skin treatments. Many patients feel well-informed and cared for during their visits. However, there is a recurring issue with administrative follow-up, specifically regarding insurance authorizations and returning phone calls. While the medical care is generally seen as high quality, the office's administrative responsiveness is a common point of frustration.
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If you need a prior authorization for a medication, follow up with the office frequently to ensure it is being processed.
✓ What Works Well
✗ Areas to Improve
The doctor is great, but the office staff is hard to reach.
They really take the time to explain skin conditions.
Great results, but the billing process is confusing.