University Health Services
150 Infirmary Way, Amherst, Massachusetts, 01003
This clinic is a polarizing experience for students. While some find the care compassionate and convenient, many others report long wait times, rude front desk staff, and billing nightmares. It seems to be a place where you need to know how to navigate the system to get the best results.
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If you have a complex issue, ask for a specific clinic number rather than using the main office line to avoid the general front desk.
✓ What Works Well
- Convenient on-campus location
- Some doctors are very thorough and empathetic
- Free or low-cost services for students
✗ Areas to Improve
- Extremely long wait times
- Rude and dismissive front desk staff
- Billing and medical records transfer issues
- Why is the wait time so long for a simple issue?
- How do I get my medical records transferred?
- Why am I getting a bill a year later?
It's a hit-or-miss experience depending on the doctor.
The billing department is a total nightmare.
If you're really sick, go off-campus.
- Category Health & Medical
- City Amherst
- State Massachusetts
- Postcode 01003
- Country United States
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