1800 Maple Rd, Buffalo, New York, 14221
Parents generally love the clinical care and the way staff handles children, often noting the office is a spot on choice for nervous kids. However, the administrative side is a mess. Many report long wait times, difficulty getting a call back, and frustrating billing surprises. It is a classic case of great doctors let down by a clunky front office.
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Always confirm your insurance status directly with your provider before the visit, as the office billing system is prone to errors.
✓ What Works Well
✗ Areas to Improve
Clinical team is great, but the office management is a disaster.
Billing department needs a serious overhaul.
Great with kids, but don't expect a quick response to emergencies.