211 Bellevue Ave, Montclair, New Jersey, 07043
Upper Montclair Eye Care & Wear is highly praised for its professional and knowledgeable doctors, particularly Dr. Rustagi. Patients love the frame selection and the helpfulness of the opticians. However, there is a consistent pattern of complaints regarding the front desk staff, who are often described as rude, dismissive, or difficult to deal with, which significantly impacts the overall experience.
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If you have issues with the front desk, ask to speak with the office manager directly.
✓ What Works Well
✗ Areas to Improve
Dr. Rustagi is the best, but the front desk needs a total overhaul.
Great selection of glasses, but the service is hit or miss.
I trust the doctors, but I dread calling the office.