Other · Tech/Innovation Center
UPS Innovation Center
10 Upper Pond Rd, Parsippany, New Jersey, 07054
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Updated: 19 May 2026
Authenticity Score: 70/100
About
The facility itself is widely praised as modern, spacious, and state-of-the-art. However, the actual service provided by the company is heavily criticized. Customers feel the program is poorly managed and that it is nearly impossible to get help with shipping issues or employee concerns.
Our Review Process
20
Most Relevant
9
Newest
13
Highest rating
11
Lowest rating
We analyze 53 public reviews for UPS Innovation Center using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
General Service
30/100
Facilities
95/100
Pro Tip
If you have a shipping issue, avoid the innovation center and use official customer support channels.
Facility Quality: High
Service Quality: Low
Pros & Cons
✓ What Works Well
- Beautiful, modern facility
- Spacious and clean
- Friendly staff (on-site)
✗ Areas to Improve
- Poor customer service
- Chaotic program management
- Lack of accountability
Frequently Asked Questions
- How do I file a claim?
- Why is the service so poor?
- How do I contact someone?
User Feedback
Amazing facility
Chaotic and unhelpful
State of the art
Quick Info
- Category Other
- Neighborhood Parsippany
- City Parsippany
- State New Jersey
- Postcode 07054
- Country United States
More Other
