Upstate Orthopedics
Health & Medical · Orthopedics

Upstate Orthopedics

6620 Fly Rd, #100, East Syracuse, New York, 13057

Google Maps Updated: 13 May 2026
Authenticity Score: 60/100
About

Upstate Orthopedics is a large, busy practice with highly skilled surgeons, but it suffers from significant administrative issues. Patients frequently report long wait times, difficulty reaching staff by phone, and poor communication. While the clinical outcomes are often excellent, the patient experience is frequently marred by administrative frustration.

Review Summary
20
Most Relevant
12
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 72
Performance Scores
Medical Expertise 85/100
Admin Efficiency 25/100
Pro Tip

If you have an urgent issue, try to go in person or use the patient portal, as phone communication is often unreliable.

Orthopedic surgery
Physical therapy
Pros & Cons

✓ What Works Well

  • Highly skilled surgeons
  • Excellent surgical outcomes
  • Comprehensive care

✗ Areas to Improve

  • Long wait times
  • Poor administrative communication
  • Difficult to reach by phone
Frequently Asked Questions
  • Why is it so hard to get a return call?
  • Are the wait times always this long?
User Feedback

Great surgeons, but the office management is a disaster.

I love my doctor, but I'm tired of fighting with the front desk.

Excellent clinical care, but be prepared for a long wait.

Location Details
Street: 6620 Fly Rd, #100
Neighborhood: East Syracuse
City: East Syracuse
State: New York
Postcode: 13057
Country: United States
Location
6620 Fly Rd #100, East Syracuse, NY 13057
Quick Info
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