777 S Clinton Ave, Rochester, New York, 14620
Highland Family Medicine is a teaching facility with a very polarized reputation. Many patients love their individual doctors, praising their compassion and thoroughness. However, the administrative side is a constant source of frustration, with long wait times, impossible phone systems, and rude front-desk staff. The high turnover of residents means patients often feel like they are constantly starting over with new providers.
Use the MyChart portal for communication instead of calling, as the phone system is notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the staff is atrocious.
It's a teaching clinic, so expect new faces.
Scheduling is a nightmare.