Urgent Care of Texas & Expecare Family Practice - Burleson
633 SW Johnson Ave, Burleson, Texas, 76028
Patients generally love Dr. Mendoza and the clinical staff, often calling them caring and thorough. However, the call center is a major pain point, with many reporting thick accents, rudeness, and poor communication. Some patients feel the billing practices are confusing or predatory, especially regarding emergency room pricing. Overall, the clinical care is spot on, but the administrative side needs a serious overhaul.
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If you need to reach the office, try showing up in person or using a walk-in, as the call center is notoriously unreliable.
✓ What Works Well
- Dr. Mendoza is highly praised for bedside manner
- Clinical staff is caring and thorough
- Walk-ins are welcome and wait times are often minimal
✗ Areas to Improve
- Call center is difficult to understand and rude
- Billing practices are confusing and expensive
- Poor communication regarding prior authorizations
- Why is the call center so hard to understand?
- Is this an urgent care or an emergency room?
- Why am I being billed so much for a simple visit?
Fix the call center, it is ruining a great clinic
The doctor is wonderful but the admin side is a disaster
Great bang for the buck if you pay cash, but watch out for surprise bills
- Category Health & Medical
- City Burleson
- State Texas
- Postcode 76028
- Country United States
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