Urology Associates, P.C. - Franklin Office
4601 Carothers Pkwy, Suite 475, Franklin, Tennessee, 37067
This practice is highly regarded for its skilled and compassionate doctors and PAs. Patients feel well-cared for and appreciate the efficiency and professionalism of the staff. However, there are significant and recurring complaints about rude front-desk staff, poor communication, and billing issues, which can overshadow the quality of medical care.
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If you need to reach the office, be persistent and consider using the patient portal if available, as phone communication is often reported as difficult.
✓ What Works Well
- Skilled and compassionate doctors/PAs
- Professional and efficient staff
- High-quality medical care
✗ Areas to Improve
- Rude front-desk staff
- Poor communication and billing issues
- Occasional long wait times
- Why is the staff so rude?
- How do I get my records?
- Is the billing accurate?
Great doctors, but the front desk is a nightmare
Compassionate care, but be prepared for admin headaches
Excellent medical care, but the office needs serious work
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
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