Urology Austin
101 Medical Pkwy, Suite 200, Lakeway, Texas, 78738
Patients are split; some find the medical care excellent and the doctors highly skilled, while others feel rushed and ignored. The administrative side, particularly the call center and communication, is a significant source of frustration for many, leading to missed appointments and lack of follow-up.
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If you have a time-sensitive issue, try to get a direct line or email for the clinical staff rather than relying on the general call center.
✓ What Works Well
- Skilled surgeons
- Helpful clinical staff
- Clear treatment plans
✗ Areas to Improve
- Difficult to reach the office directly
- Rushed appointments
- Poor follow-up on test results
- How do I talk to someone in the actual office?
- Why are there unexpected billing charges?
Great doctor, but the call center makes it impossible to get help.
Felt like a number rather than a patient.
Good surgical outcomes, but the admin process is a nightmare.
- Category Health & Medical
- City Lakeway
- State Texas
- Postcode 78738
- Country United States
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