Urology of St. Louis
326 Fountains Pkwy, Fairview Heights, Illinois, 62208
Patients generally praise the medical expertise and bedside manner of the urologists, particularly Dr. Rybak and Dr. Ark. However, the office suffers from significant administrative friction, specifically regarding billing errors and poor communication. While the clinical care is often described as spot on, the back-office support frequently leaves patients frustrated. Many feel the medical staff is excellent, but the billing department needs a serious overhaul.
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Always double-check your billing statements against your insurance EOB before making payments.
✓ What Works Well
- Highly skilled and knowledgeable doctors
- Compassionate bedside manner
- Effective and quick procedures
✗ Areas to Improve
- Persistent billing and insurance issues
- Difficult to reach staff by phone
- Long wait times for appointments
- Why is my billing statement incorrect?
- How can I get a faster response from the office?
Clinical care is top-notch
Billing department is a nightmare
Doctors are attentive and don't rush
- Category Health & Medical
- City Fairview Heights
- State Illinois
- Postcode 62208
- Country United States
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