Urology San Antonio (Mission Trail)
3327 Research Plaza, Ste 403, San Antonio, Texas, 78235
Patients are generally very satisfied with the medical care provided by Dr. De La Cerda and Dr. Russell. They are praised for their knowledge, professionalism, and bedside manner. However, the administrative side, particularly the phone system and billing department, is a frequent source of frustration. Patients often find it difficult to reach a human being and report issues with billing accuracy.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing issues, keep detailed records and try to speak with a manager directly.
✓ What Works Well
- Highly knowledgeable and professional doctors
- Good bedside manner
- Clean and well-maintained facility
✗ Areas to Improve
- Difficult to reach staff by phone
- Billing and administrative errors
- Long wait times for appointments
- Why is it so hard to reach someone by phone?
- How do I resolve billing errors?
- Are the doctors accepting new patients?
Dr. Russell is the best, but the phone system is a nightmare.
Great medical care, but the billing department is frustrating.
The doctors are professional, but the front desk can be rude.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78235
- Country United States
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